The new CRTC Wireless Code is now in effect. Whether you’re a new or an existing customer, the changes should benefit you as a consumer.
Under the new code:
- No cancellation fees after 2 years
You can cancel your contract after 2 years with no cancellation fees – even if you have agreed to a longer term
- Limit on data & roaming charges
Extra data charges and international data roaming charges are capped to prevent bill shock
- Unlocked cellphones
You can have your cellphone unlocked after 90 days, or immediately if you paid for the device in full
- Trial period
You can return your cellphone within 15 days, without penalty, if you are unhappy with your service
- Clear language
Your contract and related documents must be provided to you in plain language
For more information, or to file a complaint, visit www.crtc.gc.ca/wirelesscode.