Home Winnipeg Winnipeg: When Should You Call 211 Instead of 311

Winnipeg: When Should You Call 211 Instead of 311

The Province of Manitoba and City of Winnipeg offers two phone numbers that can assist you with various services.


When to Contact 211 Manitoba

A United Way initiative, 211 Manitoba is a free, confidential, 24/7 service that can be accessed by anyone in Canada. It launched in Manitoba at the end of 2020. You’ll want to reach out to 211 if you are looking for non-emergency community health and social service resources.

This includes questions related to housing and people experiencing homelessness, senior supports, employment, and even legal issues. The 211 Manitoba website also has a searchable database of organizations and programs that you can access.

When to Contact 311 Winnipeg

If your questions are about City services or programs such as snow clearing concerns, recreation program information, or garbage and recycling collection issues, you’ll want to connect with our 311 Contact Centre.

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