Winnipggers calling 311 will now have a few new menu options to choose from.
Beginning Monday, February 8, 2016, new options for Winnipeg Transit, Assessment and Taxation, or Animal Services will be available.
“We are making changes to 311 services as part of the City of Winnipeg’s efforts to provide an even better level of service to our residents,” said Rica Mangahas, Manager, 311 Contact Centre. “Our hope is that these changes will decrease wait times and provide residents with more efficient and accurate information.”
If you have questions about your property assessment or property tax bill, you can choose the prompt for Assessment and Taxation to be connected with a 311 customer service representative who specializes in assessment and taxation matters.
If you want to report a lost pet or a pet you found that has a City of Winnipeg licence you can choose the prompt for Animal Services and be connected with a 311 customer service representative who specializes in Animal Services matters.
A new Winnipeg Transit option is also available to be connected straight through to TeleBUS, an interactive, self-service option that will advise of the arrival time of the next bus. However, if you’re looking for more detailed Transit information such as assistance with trip-planning or information on connections with another bus route, you will still need to speak with a customer service representative.